Oxibet Casino FAQ for Canadian Players
Welcome to the official help page from Oxibet. We wrote it for players across Canada who want straight answers before they register, deposit or claim a bonus. Whether you type Oxibet or Oxi bet into a search bar, you end up with the same casino, the same rules and the same team behind it. Below, we explain how our accounts, payments in Canadian dollars, promotions, games and security checks actually work, without small print buried at the bottom.
Every answer starts with the short version, so you can get what you need in a few seconds, and then adds the details such as limits, timeframes and next steps. Rules differ by province, and Ontario runs its own regulated market, so always check what applies where you live. If something is unclear after reading, our support team is available around the clock, and we would rather you ask a question than guess. Please play for entertainment only and set limits that suit your budget.
Getting Started
Who is allowed to open an account from Canada?
You can open an account if you are a Canadian resident and have reached the legal gambling age in your province, which is 19 in most of the country and 18 in Alberta, Manitoba and Quebec. Registration at Oxibet takes about two minutes: enter your email, create a password, choose Canadian dollars as your currency and confirm your details. We then send a verification link to your inbox. Each player may hold one account, and your details must match your government ID. Availability varies by province, and we confirm yours during sign-up.
What documents do I need to verify my identity?
You need a valid government-issued photo ID, such as a passport, driver's licence or provincial photo card, plus a proof of address dated within the last three months, for example a utility bill or bank statement. Upload clear colour photos or scans in your account under Verification, and make sure all four corners and every line of text are visible. Most reviews are finished within 24 hours, although busy periods can take up to two business days. We may also confirm your payment method. All files are stored encrypted and used only for compliance.
Banking in CAD
Which payment methods work for deposits in Canadian dollars?
You can deposit in Canadian dollars with Interac e-Transfer, Visa, Mastercard, iDebit, Instadebit, MuchBetter and selected cryptocurrencies, and the cashier shows which options are open in your province. The minimum deposit is C$10, and funds from Interac, e-wallets and crypto normally appear in your balance instantly. We do not charge deposit fees, although your bank may apply its own. Credit card transactions can be declined by some Canadian banks for gambling, so Interac is usually the smoothest choice. Always use a method registered in your own name, as third-party payments are refused.
How long do withdrawals take to reach my bank?
Most withdrawals reach you within 24 hours after Oxibet approves them, though the exact time depends on the method you choose. Our review usually takes up to 12 hours, then Interac e-Transfer and e-wallets are typically completed the same day, crypto within a few hours, and Visa or Mastercard payouts within three to five business days. The minimum withdrawal is C$20, and weekly limits are shown in your cashier. Your account must be fully verified, and any active bonus wagering must be finished before we release funds. Payouts go back to your deposit method.
Are there any fees or limits on withdrawals?
We do not charge fees on deposits or withdrawals, but your bank, card issuer or crypto network may add their own costs. Standard limits are C$4,000 per day and C$10,000 per week, which are visible in the cashier, and higher limits may be available to VIP players after a review. Large wins are paid in instalments only if they exceed those limits. Currency conversion fees may apply if you pay from a non-CAD account, so we recommend using a Canadian dollar account. Limits can also change with your verification level.
Games on Any Device
What types of casino games can I play?
You can play thousands of titles, including online slots, blackjack, roulette, baccarat, poker variants, game shows and live dealer tables streamed from professional studios. Slots range from classic three-reel games to jackpot and Megaways-style releases, while live tables accept bets from as little as C$0.50 up to high-roller stakes. Every game shows its return to player percentage in the info panel, and demo mode is available on most slots so you can test them without risk. Game availability can differ by province, and we add new releases to the lobby every week.
Can I play on my phone without an app?
Yes, you can play on your phone directly in the browser, because our site is built to adapt to any screen on iOS and Android with no download required. Open Safari or Chrome, log in, and you get the full lobby, cashier, bonuses and live chat. To get an app-like shortcut, use Add to Home Screen in your browser menu, which places an icon on your phone. Mobile pages load quickly on 4G, 5G and Wi-Fi networks across Canada. All payments, verification uploads and limits work exactly as they do on desktop.
Bonus Rules
How do I claim the welcome bonus?
You claim the welcome bonus by registering, making a qualifying deposit of at least C$20 and opting in at the cashier, or by entering the promo code if one is shown on the offer page. Oxibet credits the bonus automatically once your payment is confirmed, and you can check its status under My Bonuses. Each offer lists its wagering requirement, maximum bet, eligible games and expiry date, so read them before you accept. Bonuses are limited to one per player, and you can decline an offer by unticking the box before depositing.
What does a wagering requirement actually mean?
A wagering requirement is the number of times you must bet the bonus amount, and sometimes the deposit too, before winnings can be withdrawn. For example, a C$100 bonus with 35x wagering means C$3,500 in total bets. Slots usually count 100 percent, while table games and live dealer titles count far less or not at all. While a bonus is active, the maximum bet is typically C$7 per spin or hand, and exceeding it can void your winnings. You can follow your progress in real time under My Bonuses in your account.
Support and Safer Play
How can I contact customer support, and when?
You can reach our support team 24 hours a day, seven days a week, through live chat on the site or by email, and chat replies normally arrive within a couple of minutes. For account questions, have your registered email and, if relevant, the transaction ID ready so that our agents can help faster. Email answers usually come within 12 hours. Support is available in English and French, which suits players from Quebec and the rest of Canada. If a problem remains unresolved, you can ask for escalation to a senior manager.
What tools help me keep my gambling under control?
You can set deposit, loss and wager limits, take a cooling-off break of 24 hours up to six weeks, or self-exclude for six months or longer, all from the Responsible Gambling page in your account. Limit decreases apply immediately, while increases take effect only after a 24-hour delay to protect you. A reality check can remind you how long you have played. If gambling stops being fun, free confidential help is available from ConnexOntario, the Responsible Gambling Council or Gambling Support BC, and we will gladly point you to the right service.